1.1 Your Care - We will offer care which reflects Your needs and preferences and, in particular:
(a) We will visit You and Your Home to discuss Your care requirements before We commence the Service or, in emergency situations, at the earliest opportunity;
(b) We will work with You, Your family and any appropriate external social or health care professionals to carry out an assessment of Your needs and preferences for care and treatment which We will record in a Care Plan;
(c) We will enable and support You to be involved in decisions about the planning of Your care;
(d) We will design Our care and services with a view to ensuring Your wellbeing;
(e) We will make reasonable adjustments, where required, to meet Your individual needs;
(f) We will ensure that We have suitable facilities to meet Your needs and ensure Your safety; and
(g) We will assess the risks to Your health and safety of receiving care and do all that is reasonably practicable to mitigate such risks.
1.2 You will inform Us and keep Us informed of all information which may be relevant to the Care Plan including, but not limited to, Your likes, dislikes, allergies, and lifestyle preferences, physical and medical conditions
1.3 If You are unable to express Your preferences due to lack of capacity We will act in accordance with Your best interests when making decisions on Your behalf.
1.4 We will treat You with dignity and respect, ensure Your privacy and allow You as much autonomy, independence and involvement in Your care as You wish, subject to the health, safety and welfare of Our staff. We will encourage You to manage Your own care as much as practicable.
1.5 We will seek Your consent before giving any personal care to You. The care We provide will be appropriate and safe and will be provided by suitable staff.
1.6 We will take appropriate steps to prevent You from being abused or subject to improper treatment and We will respond promptly to allegations of abuse. We will deal with complaints in accordance with Our Complaints Procedure.
1.7 We will provide the Service set out in the Care Plan to You.
1.8 We will formally review the Care Plan:
(a) 3 weeks after commencement of the Service,
(b) on a six monthly basis thereafter;
(c) at Your reasonable request;
(d) when it is apparent to Us that Your circumstances have changed; and/or
(e) at any other time as We consider appropriate or desirable.
1.9 We will review the Care Plan with You, Your family and, where applicable, any other appropriate external social or health care professionals. You shall use Your best endeavours to participate in the review of the Care Plan.
1.10 If Your needs change or increase to a level which cannot be met by Us, We will tell You without delay, and will endeavour to discuss alternative arrangements, and agree a mutually acceptable solution with You. We will continue to provide the Service to You during this period (unless We have given You notice to terminate under clause 13.7(c) and this Agreement has been terminated.