Your Questions Answered FAQ

Your Questions Answered FAQ

Choosing a care provider can be a stressful time. Finding the right information can often be a minefield and cause more worry than needed! Use our Frequently Asked Questions to help you find the answers you need.

Your Frequently Asked Questions & Answers

Your Frequently Asked
Questions & Answers

Your Question not answered? Get in touch with our team and we will be happy to answer them.
How are your CareCompanionstm Recruited?

We recruit our CareCompanionstm for their compassionate and caring natures and they attend an interview with our Careers Team to find out more about them. Everyone who works for ShineCare is subject to a strict vetting procedure of police checks and professional references.

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How are your CareCompanionstm trained?

We have an Academy of Excellence that all CareCompanionstm are required to attend before starting to deliver any care. The training offered covers a wide range of areas from making sure care is about you as an individual to training in how to support a person with mobility difficulties. We also place a strong emphasis on ensuring they are highly confident in making sure each client is kept safe and in control of their own care.

We support all of our CareCompanionstm to undertake professional qualifications, if they do not already have them.

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How will I find out how much care or support I need?

Before any care and support package is decided we carry out a free assessment of your needs; this will cover everything from the practical areas of support you would like through to what can be done to improve your home environment to help it remain safe and comfortable.

You will be given a menu of services available to you and you can pick exactly what you need; we will help you and your loved ones decide exactly what suits you best.

What Geographical areas do you cover?

Local Authority Areas: Newcastle upon Tyne, North Tyneside & South Northumberland.

Breakdown: Newcastle upon Tyne, Ponteland, Darras Hall, Gosforth, Jesmond, Kingston Park, Kenton Bank Foot, Kenton, Fawdon, Coxlodge, Red House Farm, Great Park, Woolsington, Dinnington, Wideopen, Hazlerigg, Brunswick, Prestwick, Lemington, Chapel House, Chapel Park, West Denton, East Denton, Denton Burn, Throckley, Westerhope, Fenham.

How much do your services cost?

Each service is unique and is priced on the specific needs of each individual.  Once your care plan has been agreed with you the price per week will be calculated.  The price will be combination of direct care hours, travel time and mileage.  There is no VAT as we are exempt as we are a care services company, regulated by the CQC.

Will I have the same CareCompaniontm all the time?

One of of key aims is to provide consistency and continuity to our clients and we can only do that by having 1 individual CareCompaniontm personally matched to you and your needs. However, there may be occasions when you need to have a second CareCompaniontm made available to you; this person will be subject to the same checking and matching process.

Who will I contact when the office is closed?

There is a 24 hour ‘on-call’ telephone line available for you to use in an emergency and when the office is closed.

How do I know the CareCompanionstm will have my safety and security at heart?

Your safety and security is our paramount concern; all of our staff are chosen for their understanding of the concerns that older people have around safety and are fully trained in understanding personal safety, first aid, emergency procedures and how to help you in the home and in the community.

Is ShineCare Limited Registred with an Authority Organisation?

ShineCare Limited has been registered with the regulatory body the Care Quality Commission for 7 years and is inspected by them.

  • Inspected and rated
  • Good by the Care Quality Comission (CQC)
  • Latest inspection: 20 October 2016
    The Importance of Well-being in Later Life

    ShineCare believes that life doesn’t end when old age begins; a fulfilling life in old age, regardless of any health restrictions, can still be lived and experiences can still be had that enrich your mental and physical well-being.

    We follow the research carried out by Age UK that help to promote well-being in 4 key areas:

    - Meaningful Engagement.
    - Creative & Cultural Participation.
    - Physical Activity.
    - Thinking Skills.

    We use these 4 areas to help us work with older people in a way that is unique to them. What is meaningful to one person, may not be meaningful to another. Our aim is to support each and every older person in our ShineCare Community to live their very best life in old age.

    Discover more on well-being in later life at

    What is Dementia, Alzheimers & Memory Loss?

    Dementia can affect a person at any age but it is more commonly diagnosed in people over the age of 65 years. A person developing dementia before age 65 is said to have young onset dementia. There are over 850,000 people living with dementia in the UK and this is set to rise to over one million by 2025.

    The word ‘dementia’ describes a set of symptoms that may include:

    - Memory loss.
    - Difficulties with thinking.
    - Difficulties with problem-solving.
    - Changes in language and ability to communicate.

    The onset of dementia can become apparent due to small changes in a persons behaviour (such as forgetfulness) however they can soon progress into effects that impact on the on-going routines of daily life. Dementia can also cause people to experience changes in their mood or behaviour.

    Dementia is very much an ‘umbrella’ term for conditions that affect the brains function.

    What is the difference between Alzheimer’s and Dementia?

    Dementia is very much an ‘umbrella’ term for conditions that affect the brains function. Alzheimer’s Disease is just one of the possible causes of dementia, albeit the most common. People can have more than one type of dementia, known as ‘mixed dementia.

    What causes Dementia?

    Dementia is caused when the brain is damaged by diseases, such as Alzheimer’s disease or a series of strokes. Alzheimer’s disease is the most common cause of dementia, but not the only one. The specific symptoms that someone with dementia experiences will depend on the parts of the brain that are damaged and the disease that is causing the dementia.

    What Types of Dementia Are There?

    There are over 200 subtypes of dementia, but the five most common are:

    - Alzheimer’s Disease
    - Vascular Dementia
    - Dementia with Lewy bodies
    - Frontotemporal Dementia
    - Mixed Dementia.

    Regardless of which type of dementia is diagnosed and what part of the brain is affected, each person will experience dementia in their own unique way.

    For more information of the 5 Main Types of Dementia follow this link to Dementia UK - What is Dementia?
    Further information is also available from Alzheimers UK - About Dementia.

    How can Dementia Affect An Older Person In Their Own Home?

    Having a Dementia does not automatically mean that a person needs to go into a residential care home; with the right attention to the environmental details of their own home, they can be supported to stay at home for longer.

    Lighting & Noise

    The correct lighting helps a person with dementia in their orientation and wellbeing and also reduces the risk of falls:

    - Ensuring the home is as naturally lit as possible.
    - Installing light bulbs with high wattage.
    - Using night lights for during the night to aid orientation.
    - Reduce unnecessary background noise as this may increase agitation as dementia makes it more difficult to concentrate on one thing at a time.

    Fire Safety

    The local fire service will provide a Free Home Safety Check for any vulnerable person living in their own home:

    - Buy fire retardant bedding and furniture.
    - Fit smoke alarms and carbon monoxide alarms, testing them regularly.
    - Get gas and electric appliances tested annually.
    - Ask for an isolation valve for gas cookers or a cooker guard for an electric one.

    Minimising Risk of Falls

    People living with dementia are at an increased risk of falling and also often have longer recovery times. To help minimise this, you could:

    - Remove any loose floor coverings that could be tripped over.
    - Make sure person has footwear that is comfortable and fitted.
    - Look out for any other trip hazards such as wires, objects (declutter the home).
    - Ensure they have their glasses for sight nearby at all times.
    - Purchase an alarm (pendant style) that alerts when they have fallen in the home.

    Labelling & Signing

    Using simple labels to sign to people with dementia where things are in their home can really help; sometimes they no longer recognise the once-familiar rooms and some prompts go a long way to helping them retain some independence.

    - Labels identifying room names or even cupboard contents (such as 'cereal cupboard’, ‘fridge’, etc).
    - Labels and signs should be simple and pinned up at eye level making them easy to see.
    - Sometimes a person with dementia may lose the ability to read words so images that describe will help (e.g. picture of a bath or toilet pinned onto the bathroom door).

    There are more examples of how to make a persons home dementia-friendly using the following websites:

    Dementia UK - Making the home Dementia friendly.
    Alzheimers UK - Making the home Dementia friendly.

    How Can ShineCare Help?

    ShineCare is experienced in helping people who live with dementia in their own home for longer. We can provide dementia specialist care to you that will truly help you maintain your independence in your own home.

    What are the Signes of a Stroke?

    A stroke is a ‘brain attack’ and can happen to anyone at anytime, although the likelihood increases with age. A stroke happens when the blood and oxygen supply to your brain is cut off - this causes damage to the brain.

    The effects of this damage differ from person to person and depends upon which part of the brain has been affected. People who suffer from a stroke can find that it affects their memory, mobility, their ability to think and communicate.

    What causes Stroke?

    As our bodies get older our arteries narrow with the ageing process, however certain lifestyle and health factors can dramatically increase the risk of stroke:

    - Smoking.
    - High blood pressure.
    - High cholesterol.
    - Excessive alcohol consumption.
    - Lack of exercise.
    - Poor diet and nutrition.

    Types of Stroke

    There are two main types of stroke - ischaemic strokes and haemorrhagic strokes. They affect the brain in different ways and can have different causes.

    Ischaemic strokes

    Ischaemic strokes are the most common type of stroke. They occur when a blood clot blocks the flow of blood and oxygen to the brain.

    These blood clots typically form in areas where the arteries have been narrowed or blocked over time by fatty deposits known as plaques. This process is known as atherosclerosis.

    As you get older, the arteries can naturally narrow, but certain things can dangerously accelerate the process such as smoking and high blood pressure.

    Haemorrhagic strokes

    Haemorrhagic strokes – also known as cerebral haemorrhages or intracranial haemorrhages – are less common than ischaemic strokes. They occur when a blood vessel within the skull bursts and bleeds into and around the brain.

    The main cause of haemorrhagic stroke is high blood pressure, which can weaken the arteries in the brain and make them prone to split or rupture.

    For more information on Stroke.

    How Can Stroke Affect An Older Person Living In Their Own Home?

    After a stroke, daily tasks like cooking, bathing and dressing may become much harder than before. Fortunately there is a wide variety of aids and equipment available to help.

    There are a range of equipment and aids that can be offered to you in order to help you in your own home, that will support you to:

    - Shower/ bathe safely (grab rails, non-slip mats).
    - Dressing (long-handled devices to help get dresses).
    - Kitchen aids (easy use tin openers, kettle tippers etc).
    - Mobility aids (walking sticks and frames, wheelchairs, scooters).
    - Making life at home safer (personal alarms, grab rails and reachers).
    - Telephones (with large displays and flashing lights).

    If you need help and support at home after a stroke, contact your local authority. They can arrange for you to have a support and care needs assessment.

    This assessment is usually done by an occupational therapist or social worker who will visit you at home. As part of the assessment they will look at whether you need any aids, equipment or adaptations in your home.

    How Can ShineCare Help?

    ShineCare is experienced in helping people make the connections with external professionals who can help people live with stroke in their own home for longer. We can arrange assessments for equipment on your behalf as well as provide the care and support that you need on a day to day basis.

    All of our CareCompanionstm are highly trained to understand the effects of stroke and how they can make your life that little bit easier as a result.

    What is Parkinson's Desease?

    Parkinson’s is a progressive neurological condition that affects the brain and gets worse over time. It currently affects 145,000 people in the UK and can be a common old-age health condition.

    Parkinsons can cause tremors and shaking of the limbs, problems with movement and rigidity (stiffness), problems with eating and swallowing, fatigue, bladder and bowel problems and many more.

    The emotional effects of Parkinson’s are also important to note; people with Parkinson’s can find themselves suffering memory problems, depression and anxiety

    What Causes Parkinson’s?

    People with Parkinson’s don’t have enough of the chemical dopamine because some of the nerve cells that make it in the body have died.

    How Can Parkinson’s Affect an Older Person Living At Home?

    Due to the mobility and cognitive issues that Parkinson’s can cause, living at home safely is an important area to address.

    Parkinson’s can affect a persons ability to carry out previously simple tasks such as bathing, dressing and cooking.

    How Can ShineCare Help?

    ShineCare is experienced in helping people living with Parkinson’s remain in their own home for longer. We can arrange assessments for equipment on your behalf as well as provide the care and support that you need on a day to day basis.

    All of our CareCompanionstm are highly trained to understand the effects of Parkinson’s and how they can make your life that little bit easier as a result.

    How do I pay & Payment Methods?

    You can pay your bill in a number of ways, cheque, debit card or even bank transfer. Please contact your Local Care Office to confirm how you would like to pay. Methods of payment can be changed at any time by you.

    Could I qualify for funding?

    Depending upon your financial circumstances, you may qualify for funding from your Local Authority.

    We are happy to discuss with you how you get can in touch with your Local Authority in order to be financially assessed for funding support towards your care. Typically, financial support from your Local Authority is either full cost support to part-cost support.

    Personal Funding?

    If you do not qualify for any financial support you can pay privately. This means that you pay ShineCare directly for the services that you receive from your Care Team.

    How do I pay for my Care?

    The services required by your Care Plan are paid for by direct debit on the Friday before the following week starting on the Monday.  Emergency care is paid for before we commence the care.

    Dementia & Alzheimers Links

    Dementia UK is a leading dementia charity that offers support to both people living with a dementia and their families. They also offer Admiral Nurses who provide on-going support to families.

    NHS Guidance on Dementia

    Discover how the NHS, social services and voluntary organisations can provide advice and support.

    Age UK is a leading dementia charity that offers support to both people living with a dementia and their families. They also champion significant campaigns and carry out lots of research on old age.

    Alzheimer’s Society is a leading charity championing the rights of people living with a dementia and their families.

    Stroke Links

    Stroke Association is a leading UK Charity dedicated to researching stroke and providing support to those affected by the condition.

    NHS Guidance on Stroke

    Discover how the NHS, social services and voluntary organisations can provide advice and support.

    Parkinsons Links

    Parkinson's UK is a leading charity that supports research into improving the lives of people affected by the condition.

    Arthritis Links

    Arthritis Care offers detailed information for people living with a diagnosis of Arthritis.

    Diabetes Links

    Diabetes UK offers detailed information for people living with a diagnosis of Diabets.

    Mental Health Links

    MIND offers advice and support for anyone living with a mental health problem.

    General Home Care Links
    NHS Guidance on in Home Care

    Discover how the NHS, social services and voluntary organisations can provide advice and support.

    NICE Guidance on in Home Care

    You will find this quick guide useful if you are paying for care yourself or receiving direct payments from your local authority.

    Care Quality Commission or the CQC are the national regulator for all adult social care services; they regulate and inspect every service that delivers a personal care aspect. Use this website to view inspection reports and ratings.

    The United Kingdom Homecare Association (UKHCA) are a professional association for home care providers in the UK.

    The National Careline are a not for profit organisation that provides one-stop-shop information about looking for care.

    Which? Elderly Care is a website that offers advice and guidance on care providers

    Financial Links

    Care To Be Different offers a resource of information about NHS Continuing Health Care Fundingupport to families.

    Society of Later Life Advisors or (SOLLA) is a financial advisory service that details accredited advisors who specialise in the field of elderly finances in relation to care.

    Symponia offers information and guidance on financial advice.

    Further Questions? Call us now.

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